Absorb more volume
Handle routine requests, questions and updates automatically, so predictable work stops consuming your team's best hours.
AI Automation for Service Operations
Automate repetitive service operations without losing human control.
Opterlume designs and manages AI-enabled workflows for intake, triage, ticket handling, internal operations and reporting, helping teams respond faster, handle more volume and escalate the right work to people.
No generic software pitch. We identify the operational bottleneck first, then design the right system around it.
Service workflow systemIllustrative
- Service Operations
- Internal Operations
- Lead Conversion
- CRM Automation
- Reporting
- System Integration
The cost of manual work
Your team should not be spending its best hours on repetitive tasks.
Repetitive service workload, manual triage and routing, slow internal handovers and disconnected records quietly cap how much a team can handle, and hide what is going wrong. The same pattern shows up in slow lead response and inconsistent follow-up. Opterlume replaces fragmented manual steps with connected workflows that run reliably in the background, while people stay in control of complex and sensitive decisions.
Stop work stalling between people
Automate triage, routing, handovers and record updates so requests move forward without waiting for someone to notice them.
See what is actually happening
Connect your systems and report clearly on request volume, response times, escalations and resolution.
What we automate
Automation designed around the way your business actually works.
Service Operations
Capture incoming requests, classify and route them, retrieve approved company information, assist with routine responses, update the case record and escalate exceptions to the right person.
Example flow
Request receivedClassified and routedApproved answer retrievedResolved or escalated
Internal Business Operations
Remove repetitive internal work across approvals, handovers, notifications, data entry, document movement and recurring reporting.
Example flow
New requestValidationApprovalTeam notification
Lead Conversion Systems
Capture, qualify, respond to and follow up with leads across forms, advertising channels, email and messaging platforms.
Example flow
New enquiryAI qualificationAppointment bookingCRM update
Customer Onboarding
Automate welcome messages, document requests, reminders, approvals and status updates.
Example flow
New customerDocuments requestedRemindersOnboarding complete
CRM and System Integration
Connect the tools your business already uses so information moves automatically between them.
Example flow
FormCRMEmailCalendarReporting
Controlled AI Agents
Deploy AI agents that operate inside defined permissions, business rules and escalation paths, retrieving information and completing multi-step tasks with a full activity log.
Example flow
Request receivedInformation retrievedAction within rulesAction logged
Featured System
The Opterlume Service Workflow System
A controlled service workflow that captures requests, retrieves approved information, assists with routine responses, updates business systems and escalates exceptions to the right person.
Routine requests move faster, while complex or sensitive cases reach the right person with the information needed to act.
This is a productised consulting and implementation offer, configured around your operation rather than software you buy off the shelf.
Seven-stage system
- 1
Capture requests from approved channels
- 2
Classify, prioritise and route each request
- 3
Retrieve approved company information
- 4
Draft or issue a controlled response within defined rules
- 5
Create or update the ticket, case or CRM record
- 6
Escalate exceptions to the right person with full context
- 7
Report on volume, response times, escalations and resolution
How we work
How engagements work
From a free fit conversation through to a maintained system, each stage is scoped and quoted separately so you can stop or continue at any point.
01
Free discovery call
We discuss the operational bottleneck, establish fit and decide whether the process is suitable for a deeper audit.
02
Paid automation audit
We examine the target process in depth and deliver a written report covering the current-state workflow, constraints, opportunity, costed business case and recommended system design.
03
Fixed-fee implementation
If you proceed, implementation is scoped and quoted separately. The system is built, integrated, tested and launched against agreed acceptance criteria.
04
Managed service
Ongoing monitoring, maintenance and improvement are provided through a monthly managed service where required.
You receive one accountable delivery partner, even where specialist implementation resources are used behind the scenes.
The business case
Estimate the cost of repetitive work.
Illustrative mid-market workflow. Replace the values with your own figures.
6
10 hrs
€32
60%
Estimated annual cost of potentially automatable work
€59,858
- Estimated monthly cost of this task
- €8,314
- Estimated monthly cost of potentially automatable work
- €4,988
This is an indicative estimate, not a guarantee of cash savings or headcount reduction. Actual value depends on process design, exception rates, human oversight, adoption, implementation cost and ongoing operating cost.
Built from real operating experience
Automation is not theoretical for us.
Opterlume was created after founder Joel Evwodere built and operated Whatspoppin largely as a solo founder while also working full-time.
Automation made it possible to coordinate product development, data workflows, content systems and business operations without building a large internal team.
That experience now shapes how Opterlume approaches client work: understand the operation first, design the complete system and automate only where it creates a meaningful commercial result.
Joel Evwodere
Founder, Opterlume
- Technical architecture and implementation oversight
- Experience diagnosing service and workflow failures
- API, database and business-software integration
- Human checkpoints, exception handling and operational monitoring
- Commercial focus on throughput, response time, staff capacity and visibility
What is repetitive work costing your business?
Book a free discovery call to discuss the operational bottleneck, assess whether automation is a realistic fit, and decide whether a paid automation audit is the right next step.
You will leave knowing whether automation is a realistic fit, which process appears to be the strongest candidate for deeper investigation, and what the paid audit would examine next.